Because of time zone differences and workload, we cannot guarantee that just because you placed your order today, it will be shipped today. We need up to two business days to process the order, pick out the merchandise, pack it, and ship it.  All orders are shipped UPS Ground unless requested otherwise.

RETURN POLICY: We wantyou to be happy with your purchase. If you are dissatisfied,returns are usually not a problem if you follow the instructions below:

NOTE: Returns will NOT  be accepted without a valid Return Merchandise Authorization {RMA} number.

Before returning any item, you must first obtain shipping instructions and a Return Merchandise Authorization {RMA} number from our Customer Service Dept. Any product returned to us without an RMA number on the outside of the box will be refused and returned to you at your expense.

Shipping and handling is not refunded for any returns.

Personalized products may not be returned.

We do not process product exchanges; that is,credits cannot be processed against the purchase of other products.Approved returns will simply be credited. Orders for new or replacement products may be placed at any time.

All products must be 100 percent complete,contain all original boxes and packing materials, have original upc codes on the manufacturer boxes, contain all manuals,blank warranty cards, other accessories and documentation provided by the manufacturer. Returns not meeting this standard may be refused and returned to you at your expense, or accepted and assessed a15% processing fee, at our discretion.

Shipping and handling charges are NOT refundable.

We will pay for shipping and handling charges for reshipments due to wrong, defective,or damaged merchandise you have received.

Returns must be returned to our Shipping Dept., NOT to manufacturers directly { even if the manufacturer includes return instructions with their packaging}.

We reserve the right to authorize returns beyond 30 days under special circumstances.

If items on orders are cancelled after they have been shipped, shipping and handling charges cannot be refunded.

Please note: Some of the hand tools products are import from China, Taiwan or India and they have no warranty. Some import power tools or electric tools have a limited time warranty { right after the power or electric tool work when turn or was used for the first time the warranty is over}. All USA products,power tools or electric tools have a limited time warranty specified on the product description.

RETURN MERCHANDISE AUTHORIZATION {RMA}

To request an RMA number, first find your ORDER # { from the confirmation e-mail receipt or on the shipping label received with your package}.This is required to process your request. Then e-mail us this information along with the date you requested the RMA, customerservice@gardenstatetools.com and let us know why you are dissatisfied with your order,{ we do not issue RMA numbers over the phone }.

The RMA number you receive will have an expiration date: please make sure we have received the package by the expiration date or the return will be refused.

Before you ship your package to us, please mail separately a copy of your e-mail receipt or invoice to ensure proper credit. Mail it to Garden State Tools, Customer Service Dept., 95 Knox Blvd, Marlton, NJ 08053. We will refund you the purchase price of the product shown on the invoice, less a 15% restocking fee.

For your protection ,be sure to ship your return via a traceable service, such as UPS or FED-EX  with delivery confirmation and with required insurance to replace the product if lost or stolen. The tracking number is your method of confirming that we have received  the return and is available for your use on respective carrier websites.

Customer is responsible for shipping and handling charges on returned items.

Shipping methods for reshipments due to wrong , defective or damaged merchadise you have received will match the original method established with your order.

Allow sufficient time for your return to be delivered to us.

CREDIT PROCESSING

Processing will occur within 7 days of our receiving the return. Please note that due to credit card provider processing, credits may not appear on the credit card for an additional 7-10 days.